Question 1

How does Naborbit match a request with a provider?

Accepted Answer

Naborbit compares the request’s location, service category, urgency, and description with a provider’s service areas, specialties, and current availability. The goal is a practical fit for the job and the neighborhood—not a generic lead blast.

Question 2

How is outreach personalized?

Accepted Answer

The outreach uses the request context—what is needed, where it is, and how urgent it sounds—to prepare a useful, human-sounding next step for the operator. Follow-up stays visible in the workflow so the conversation does not disappear after the first message.

Question 3

What does “exclusive” mean for neighborhood routing?

Accepted Answer

Naborbit is built around non-shared, neighborhood-level routing: a request is intended for a service-area fit rather than being broadly resold to a crowd. That does not promise a guaranteed booking, guaranteed lead volume, sole-provider status, or exclusivity beyond the neighborhood and service-area terms confirmed before paid activation.

Question 4

What are the plans, and how does activation work?

Accepted Answer

Naborbit has three public monthly plans: Solo is $99/month, Team is $249/month, and Neighborhood Pro is $499/month. Join the operator waitlist first; we’ll learn about your service area, confirm the right fit, and review the terms before paid activation.

Question 5

What is the refund or dispute policy?

Accepted Answer

Naborbit does not publish an automatic refund, dispute guarantee, or resolution timeline at this stage. We review and confirm the applicable terms with you before paid activation. If you have a billing question or want to raise an issue, use the request path or email naborbit-5@polsia.app so the details can be reviewed directly.

Question 6

What happens after a request is booked?

Accepted Answer

The request moves to the booked stage and its status page shows the confirmed path forward. When available, the homeowner can see the matched provider and proposed appointment time, then coordinate the appointment with that provider. Naborbit keeps the request status visible so both sides know what step comes next.